Terms and Conditions

These Terms and Conditions regulate the rights and obligations between the provider of tattoo services and the client who orders a consultation, a custom design, an appointment booking or the tattoo service itself.

The client may be a consumer or an entrepreneur. Provisions intended for consumers apply only to a natural person who does not act within their business activity or independent profession when making the booking.

Tattooing is an invasive procedure involving the skin. The service is always conditional on the client's health suitability, truthful completion of the client questionnaire and signing informed consent before the session.

A booking can be started via the Book button, contact form, e-mail, phone or social media message if the studio uses that channel for bookings. Sending an enquiry does not automatically confirm an appointment.

The client should provide contact details, a description of the idea, approximate size, body placement, preferred timing and available references. The studio may request additional information or suggest a consultation.

The booking contract is concluded only once the studio confirms a specific appointment and any confirmation requirements are met, especially payment of a reservation deposit if required.

To confirm an appointment, the studio may require a reservation deposit, usually 500 CZK, unless agreed otherwise individually. The deposit reserves studio time, covers design preparation, client communication and reasonable costs incurred before the session.

The deposit is credited toward the final service price. If the service takes place, the client pays the difference between the agreed price and the deposit already paid.

The studio confirms receipt of the deposit by e-mail, message or another provable method. The client is responsible for using correct payment details and the variable symbol if one was assigned.

If a booking is cancelled, any settlement of the deposit is assessed according to the circumstances of the specific case. The provider may set off only provably and purposefully incurred costs connected with the specific booking, for example individual design preparation already completed or specially ordered material. The remaining part will be refunded or, by agreement, transferred to a replacement date.

Prices shown on the website are indicative unless expressly stated otherwise. The final price depends mainly on size, placement, design complexity, colour, skin condition, number of sessions and the scope of design preparation.

Before confirming an appointment, the studio informs the client of the indicative price or the method for determining it. Larger projects may be priced by individual session.

Payment is made by the method agreed with the studio, especially by bank transfer or in cash at the studio. If the provider is a VAT payer, this will be stated in the provider identification or on the tax document.

For gift vouchers, refunds are made only in cases provided for by the laws of the Czech Republic.

The client may request cancellation or rescheduling. The request should be sent as soon as possible in a provable way, ideally by e-mail or through the channel used to confirm the booking.

If a booking is cancelled, any deposit settlement follows the rules stated in the Reservation Deposit section.

In case of late cancellation, repeated rescheduling or no-show, the actual costs may be higher. Even then, this is not a flat penalty: the studio will charge only reasonable costs it can justify. Any remaining deposit will be refunded to the client or, by agreement, transferred to a replacement date.

• A request delivered at least 48 hours before the appointment is generally considered timely.
• Illness, an acute health obstacle or another serious reason is handled individually with regard to the safety of both the client and the studio.
• If the provider cancels the appointment for its own reasons, it will offer the client a replacement date or refund the unused part of the deposit.

The client must provide truthful and complete information about their health, allergies, medication, skin conditions, pregnancy, breastfeeding, alcohol or other substances and any other circumstances relevant to safe tattooing.

The studio may refuse or reschedule a session if tattooing could endanger the client's health, breach legal regulations, hygiene rules or the studio's ethical boundaries. In such a case, the deposit is settled according to the costs actually incurred.

The client agrees to arrive on time, rested, fed and prepared according to the studio's instructions. A minor client must meet the requirements for legal guardian consent and identity verification.

An individual tattoo design is a copyright work if it meets the statutory requirements. Unless agreed otherwise in writing, the client is authorised to use the design only for a tattoo performed by this studio.

The client may not provide the design to another tattoo artist, copy it, sell it or use it for another purpose without the studio's consent. Photographs of the client or the finished tattoo may be published in the portfolio, on the website, on social media or used for marketing purposes only on the basis of the client's separate voluntary consent. Refusing or withdrawing this consent does not affect provision of the tattoo service. This does not affect any processing of a photograph for necessary internal documentation if there is an appropriate legal basis for such processing.

The client may file a complaint without undue delay after discovering a defect in the service provided. A complaint may be made in particular by e-mail to admin@sidmaink.cz or in person with the provider. The client should state especially the description of the alleged defect, the session date, their contact details and the requested method of handling the complaint. To assess the complaint, it may be useful to attach a photograph of the healed tattoo or allow an in-person check.

When a complaint is filed, the provider will issue the client a confirmation containing the date of filing, the content of the complaint, the requested method of handling it and the client's contact details. After the complaint has been handled, the client will receive confirmation of the date and method of handling, or a written explanation if the complaint is rejected.

The complaint will be handled without undue delay, no later than within 30 days from the date it is filed, unless the provider and the client agree on a longer period.

A defect in the service does not include, in particular, the natural healing process, ordinary changes in the tattoo's appearance caused by the characteristics and individual reaction of the skin, changes caused by failure to follow aftercare instructions, mechanical damage, exposure to unsuitable conditions, later intervention in the tattoo by another person or normal ageing of the tattoo. This does not affect the consumer's statutory rights arising from defective performance.

If the complaint is justified, the provider will propose a solution corresponding to the nature of the defect and the client's rights, especially remedy or correction, a reasonable discount or another settlement provided for by legal regulations.

If a consumer enters into a contract by means of distance communication, they may have the right to withdraw from the contract within 14 days under the Czech Civil Code, unless a statutory exception applies.

If the consumer expressly asks the provider to start providing the service before the 14-day withdrawal period expires, the provider may start performance before that period expires. If the consumer subsequently withdraws from the contract, they will pay a proportionate part of the price corresponding to the performance provided up to the moment of withdrawal. If the service has been fully provided on the basis of the consumer's prior express consent and the consumer was informed in advance that full provision of the service causes the right of withdrawal to cease, the right of withdrawal ceases under the conditions set by law.

Withdrawal may be sent to admin@sidmaink.cz or made by another clear statement addressed to the provider. The consumer may use the model withdrawal form.

Addressee: Marina Cheremnykh

E-mail: admin@sidmaink.cz

I hereby give notice that I withdraw from the contract for the provision of the following service:

If a consumer dispute arises between the provider and a consumer from a service contract and cannot be resolved by mutual agreement, the consumer may submit a proposal for alternative dispute resolution to the competent ADR entity.

The competent ADR entity is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 796/44, 110 00 Prague 1, Czech Republic. Website: www.coi.cz; information and online filing: adr.coi.cz.

The provider is obliged to provide the necessary cooperation within ADR. The possibility of turning to a court remains unaffected.

Legal relations are governed by the law of the Czech Republic. This does not deprive consumers of rights granted by mandatory provisions of the law of the country of their habitual residence, where applicable.

The studio may reasonably amend these terms. For an already confirmed booking, the version effective at the time of booking confirmation applies unless the parties agree otherwise.

If any provision is invalid or ineffective, this does not affect the validity of the remaining provisions. The parties will replace it with a provision closest to the original purpose.