Terms and Conditions

These Terms and Conditions regulate the rights and obligations between the provider of tattoo services and the client who orders a consultation, a custom design, an appointment booking or the tattoo service itself.

The client may be a consumer or an entrepreneur. Provisions intended for consumers apply only to a natural person who does not act within their business activity or independent profession when making the booking.

Tattooing is an invasive procedure involving the skin. The service is always conditional on the client's health suitability, truthful completion of the client questionnaire and signing informed consent before the session.

A booking can be started via the Book button, contact form, e-mail, phone or social media message if the studio uses that channel for bookings. Sending an enquiry does not automatically confirm an appointment.

The client should provide contact details, a description of the idea, approximate size, body placement, preferred timing and available references. The studio may request additional information or suggest a consultation.

The booking contract is concluded only once the studio confirms a specific appointment and any confirmation requirements are met, especially payment of a reservation deposit if required.

To confirm an appointment, the studio may require a reservation deposit, usually 500 CZK, unless agreed otherwise individually. The deposit reserves studio time, covers design preparation, client communication and reasonable costs incurred before the session.

The deposit is credited toward the final service price. If the service takes place, the client pays the difference between the agreed price and the deposit already paid.

The studio confirms receipt of the deposit by e-mail, message or another provable method. The client is responsible for using correct payment details and the variable symbol if one was assigned.

Prices shown on the website are indicative unless expressly stated otherwise. The final price depends mainly on size, placement, design complexity, colour, skin condition, number of sessions and the scope of design preparation.

Before confirming an appointment, the studio informs the client of the indicative price or the method for determining it. Larger projects may be priced by individual session.

Payment is made by the method agreed with the studio, especially by bank transfer or in cash at the studio. If the provider is a VAT payer, this will be stated in the provider identification or on the tax document.

The client may request cancellation or rescheduling. The request should be sent as soon as possible in a provable way, ideally by e-mail or through the channel used to confirm the booking.

If cancellation or rescheduling is requested in good time, the studio and the client will try to agree on a replacement date or refund of the unused part of the deposit. The studio may set off only purposeful and provable costs incurred in connection with the booking, such as reserved calendar time, individual design preparation or material already ordered.

In case of late cancellation, repeated rescheduling or no-show, the actual costs may be higher. Even then, this is not a flat penalty: the studio will charge only reasonable costs it can justify. Any remaining deposit will be refunded to the client or, by agreement, transferred to a new date.

• A request delivered at least 48 hours before the appointment is generally considered timely.
• Illness, an acute health obstacle or another serious reason is handled individually with regard to the safety of both the client and the studio.
• If the studio cancels the appointment for its own reasons, it will offer the client a replacement date or refund the deposit in full.

The client must provide truthful and complete information about their health, allergies, medication, skin conditions, pregnancy, breastfeeding, alcohol or other substances and any other circumstances relevant to safe tattooing.

The studio may refuse or reschedule a session if tattooing could endanger the client's health, breach legal regulations, hygiene rules or the studio's ethical boundaries. In such a case, the deposit is settled according to the costs actually incurred.

The client agrees to arrive on time, rested, fed and prepared according to the studio's instructions. A minor client must meet the requirements for legal guardian consent and identity verification.

An individual tattoo design is a copyright work if it meets the statutory requirements. Unless agreed otherwise in writing, the client is authorised to use the design only for a tattoo performed by this studio.

The client may not provide the design to another tattoo artist, copy it, sell it or use it for another purpose without the studio's consent. The studio may use the finished tattoo and design in its portfolio and marketing unless agreed otherwise with the client or unless publication would unreasonably interfere with the client's privacy.

The client may file a complaint without undue delay after discovering a defect in the service. It is recommended to send the complaint by e-mail with a description, session date and photographs of the healed tattoo.

The natural healing process, a change in appearance caused by failure to follow aftercare instructions, individual skin reaction, later intervention in the tattoo or normal ageing of the tattoo is not considered a defect.

The studio will assess the complaint and propose an appropriate solution, especially a check-up, correction, discount or another statutory settlement depending on the circumstances.

If a consumer enters into a contract by means of distance communication, they may have the right to withdraw from the contract within 14 days under the Czech Civil Code, unless a statutory exception applies.

If the consumer asks the studio to start performance before the 14-day period expires, the consumer acknowledges that, if they later withdraw, they may be required to pay a proportionate part of the price for performance already provided and purposefully incurred costs. If the service has been fully provided with the consumer's prior express consent, the right of withdrawal may cease.

For individually prepared designs or a service connected to a specifically reserved appointment, the consumer's rights are assessed according to the nature of the agreed performance and applicable statutory exceptions. Rights arising from defective performance remain unaffected.

If a consumer dispute arises between the provider and a consumer from a service contract and cannot be resolved by mutual agreement, the consumer may submit a proposal for alternative dispute resolution to the competent ADR entity.

The competent ADR entity is the Czech Trade Inspection Authority, Central Inspectorate - ADR Department, Štěpánská 796/44, 110 00 Prague 1, Czech Republic. Website: www.coi.cz; information and online filing: adr.coi.cz.

The provider is obliged to provide the necessary cooperation within ADR. The possibility of turning to a court remains unaffected.

Legal relations are governed by the law of the Czech Republic. This does not deprive consumers of rights granted by mandatory provisions of the law of the country of their habitual residence, where applicable.

The studio may reasonably amend these terms. For an already confirmed booking, the version effective at the time of booking confirmation applies unless the parties agree otherwise.

If any provision is invalid or ineffective, this does not affect the validity of the remaining provisions. The parties will replace it with a provision closest to the original purpose.